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Customer Service and Finance Administrator

Job Summary

Location:Hopscotch Head Office, Brighton

Hours:37.5 hours per week Monday to Friday

Salary:£25,500 per annum

Holiday:28 days

Sick Pay:5 days

Reporting to: Head of Revenue

Deadline:Applications closed


  • Highly Competitive Salary
  • 20% Childcare Discount
  • Supplementary Cost of Living Payment
  • Generous Sickness Entitlement – 5 days paid sickness per year
  • Employee Assistance Programme for Staff Mental Health Wellbeing and Support
  • Regular Socials for all Nursery Teams
  • Interest-free Season Ticket Loans
  • Free Enhanced DBS Checks
  • Well-Established Career Path and Training Opportunities
  • Fresh Fruit, Tea & Coffee available for all staff


  • Preferably educated to Degree level otherwise able to demonstrate significant relevant experience in finance and customer service roles
  • PC literate and fully conversant with MS office applications and email
  • Desire to provide first-class customer service at every opportunity
  • Good with words and numbers - excellent numeracy and literacy skills essential
  • Effective time management and strong organisational skills
  • Ability to problem solve and multi-task and work well under set timescales
  • Work as part of and contribute positively to the staff team, even in challenging conditions where teams may be working remotely from one another
  • To be flexible and be willing to undertake other reasonable office duties to support colleagues as and when required
  • To comply with confidentiality of all information
  • To comply with all applicable Hopscotch Policies and Procedures.


  • Being the first point of contact for general telephone and email queries from existing and prospective customers
  • Being responsible for monitoring shared email inboxes and prioitising responses by importance
  • Understanding complaint escalation criteria and following proper process
  • Reconciliation and processing of payments made by customers via BACS, credit/debit card, bank transfer and other payment methods
  • Ensuring financial information such as payments and invoices are properly collated and updated with accuracy and efficiency
  • Updating the nursery booking software (ChildsPlay Manager) systems by: Adding new starters, Processing leavers, Making amendments to bookings, Generating and issuing invoices, Processing reports
  • Supporting parents and nursery managers with email and telephone queries relating to nursery bookings, fees and invoices
  • Quickly gaining a high level of understanding with a view to becoming an expert about Early Years Funding and payment methods such as Tax-Free Childcare
  • Supporting debt recovery and management processes
  • Emailing welcome packs and leaver letters to parents
  • Any other reasonable duties as deemed relevant to the role in order to assist business operations

Based at our Head Office location near Preston Park in Brighton, this role will support the provision of our 6 childcare settings across Brighton & Hove, Peacehaven and Seaford. The role is responsible for providing first-class customer service to all those who interact with the business, whether existing or prospective parents, suppliers or internal stakeholders like our nursery managers. This will be achieved either by phone or email so a calm and polite and empathetic telephone manner and a clear and professional written style are absolutely essential.

The other main part of the role is finance related and involves adding and updating nursery bookings, making amendments, issuing invoices and processing and reconciling payments.

We are looking for a friendly, adaptable and eager individual who will fit into our small but high-performing team. There is real opportunity for this role to grow and develop as the business grows.

As part of our Safer Recruitment process, this post is subject to a Disclosure Barring Scheme check at Enhanced level and we will be seeking two satisfactory, relevant references.

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