The (not so) small print...

• If your child has any existing medical condition which requires special consideration or treatment (i.e. the administration of medicines), you will be asked to complete a health care plan. Our Nursery Manager will discuss this with you before your start date. You are required to notify Hopscotch in writing of any change to your child’s medical situation and may be asked to complete a new form.

• Hopscotch staff always do their utmost to care for children, including those with medical needs and allergies. However, please note Hopscotch does not accept responsibility for illness or medical conditions arising from circumstances beyond our control. Children attend at their own risk.

• We ask parents not to befriend staff on social networking platforms. Our staff are under strict instructions not to accept friend requests or social media contact from parents or carers.

• You have the right to raise concerns or complaints at any time – please email office@hopscotchmail.com

• Hopscotch uses the Funding Loop platform to support completion of funded childcare (EYEE/EYFE) paperwork.

• We accept bank transfers, online card payments, Tax-Free Childcare and employer childcare vouchers. For any questions, contact our Head Office.

• Hopscotch reserves the right to increase fees with one month’s notice but we will always aim to provide as much notice as is reasonably practical.

• Full day bookings only at all sites, minimum one day a week

• Once agreed, start dates cannot be changed

• £75 registration fee payable for each registration

• £550 deposit for full-time registrations (4 or 5 full days)

• £250 deposit for part-time registrations (1-3 full days)

• Deposits are credited to your final/penultimate invoice with two full calendar months’ written notice of leaving

• For children opting out of enrichment fee and not taking up further paid hours, no registration fee is charged however a deposit of £100.00 will be required and is refunded the following month after start date

• Deposits are non-refundable in any circumstance (including cancellation of booking before the start date)

• Additional deposit may be required if increasing sessions

• Session times must be followed. We cannot accept children before their booked time. Children must be picked up promptly or late collection penalties will be applied.

• Full fees remain payable if your child is absent for any reason, including illness, holidays, self-isolation, bad weather or transport issues.

• No fees apply when the nursery is closed (e.g. Bank Holidays, Christmas closure), except Christmas Eve when the nursery closes at 4pm for which full fees still apply.

• Meals are provided by an external catering provider (Little Tums).

• Hopscotch is not responsible for the content or quality of meals, or any issues resulting from allergies, intolerances or other dietary concerns beyond our control.

• Invoices are issued at the end of the preceding month

• All fees must be paid in full by the 15th of each month

• Direct Debits and automatic payment options can be set up via Famly and are collected on the 15th (or next working day)

• Preferred method of payment is through the Famly App

• Alternatively, card payments can be made online (see website)

• No cash or cheque payments accepted

• Tax Free Childcare payments (TFC) are accepted and can be integrated with Famly

• Services will be withdrawn immediately if payment is not received in full by the 15th

• We reserve the right to pursue unpaid fees via County Court Judgement

• Childcare vouchers and Tax-Free Childcare payments are only credited once received by Hopscotch

• Deposits are not refundable direct to parents due to overpayment by voucher or Tax-Free Childcare.

Hopscotch offers access to government-funded hours in accordance with the Department for Education and local authority guidance. From September 2025, all funded hours will be delivered under the following model:

• Front-loaded to maximise your funded hours

• Applied to core opening hours only

• Stretched over 51 weeks to smooth billing

• Aligned to each child’s regular pattern of attendance

Funded hours cannot be confirmed until a valid working parents funding code and national insurance number has been provided unless using 3yr old universal funding only.

Please Note: Early Years Funding may be charged back to parents if a child is away from nursery for any extended period due to the terms and conditions of receiving government funding.

To continue delivering a high-quality early years experience, we apply an ‘Enrichment Fee’ to funded hours. This helps cover the cost of consumables, activities and quality care beyond the basic statutory offer, including:

• Nappies, wipes, creams, bibs, suncream, flannels, bedding
• Healthy snacks and breakfast prepared onsite
• Enrichment activities like Hopscotch Explorers, Boogie Mites music, and celebration days and special events
• Additional staffing for outings, transitions and enhanced learning
• Investment in training, tools and systems

The Enrichment Fee is £1.50 per funded hour (£1.25 at Hopscotch Worthing) and appears on your invoice as a separate line.

Families are automatically enrolled unless an opt-out decision is made.

The Enrichment Fee is subject to change in line with our fee increases and we will always aim to give at least one month’s written notice in such an eventuality.

We retain the right to change or update the lists above as required either for ongoing compliance or for business purposes.

As of January 2026, invoices will separately display fees for food, non-food consumables, activities, and additional hours.

Families have the choice opt out of the Enrichment Fee. In this case:

• Parents must provide all daily consumables and snacks (clearly labelled)
• Trips and enrichment activities must be paid for separately
• Only the core EYFS curriculum will be delivered

Hopscotch reserves the right to apply additional administration and clawback fees if required items are persistently forgotten or opt out protocol is not adhered to. This will be:

• £5 per forgotten item after two initial reminders (without charge)
• £1 administration fee per forgotten item to cover staff time

To discuss opting out of the Enrichment Fee, please contact your Nursery Manager as a first instance. Confirmation of opt out will need to be issued in writing to office@hopscotchmail.com

• £75 registration fee added to initial deposit invoice (except EYEE/EYFE only bookings).
• 5% of monthly fees for late payment of fees.
• Late collection charge is £15 per 15 minutes late, or part thereof.
• Hopscotch policy is to pursue all unpaid fees through county court judgements as required.

• Two calendar months’ notice must be given in writing to notify us that your child will be leaving Hopscotch or the appropriate fees must be paid in lieu.

• EYEE/EYFE funded sessions termination notice period is 4 weeks.

• A minimum of one calendar months’ notice in writing must be given to notify Hopscotch of any change to your booked sessions.

• Extra deposit is required for an increase in sessions. Deposits cannot be part-refunded if there is a decrease in sessions.

• Hopscotch reserves the right to suspend or terminate a booking with or without notice for non-payment of fees, misconduct of child or parents, or any other reason, as deemed necessary by Hopscotch management.

• Hopscotch takes privacy and data management seriously and will use and store your data in line with our GDPR policy.

• Hopscotch is registered with the Information Commissioner’s Office (ICO).

• We will only use your personal information and your child’s personal information to provide tailored childcare to your child. This includes entering your data into third party software such as Famly (our nursery management system) – invoices will be issued through this platform and payment can be securely made.

• Families will be automatically enrolled on the Famly system as part of our onboarding process.

• We may also use other third-party software providers as required and without further notification.

• Occasionally we may contact you via telephone or email to issue invoices and provide you with essential information relating to nursery life.

• We will keep and then dispose of your personal data in line with our data retention processes and procedures which form part of our GDPR Policy.

• A completed registration form assumes acceptance of all terms and conditions including our GDPR policy and supersedes any other written or oral agreement, either expressed or implied.

• By accepting our Terms & Conditions, there is an expectation that you (i.e. parents and families) will adhere to and abide by relevant Hopscotch policies, especially those which are designed to protect and safeguard the wellbeing of our staff and children. This includes an acceptance to park courteously, safely and legally at all times when dropping-off and collecting children from any Hopscotch nursery. 

• Failure to comply with our policies could result in further action being taken, which could, in extreme circumstances, include either the suspension or the termination of a booking with Hopscotch. 

• Hopscotch takes no responsibility for any external childcare embarked upon by our customers with our staff i.e. babysitting - these are individual agreement between two independent parties and not related to Hopscotch in any way. 

• Parents and Carers must be aware that Hopscotch staff are bound to their safeguarding duties at all times and these are part of our legal obligations and duty of care as a registered early years provider. 

• Hopscotch reserves the right to update and make reasonable changes to our terms and conditions as needed and at short notice and in some circumstances without notification. 

Hopscotch hopes that our work is carried out smoothly and without incident. However, if you have a concern or a complaint about our nurseries, then we ask you to please bring it to the attention of the Nursery Manager or Deputy as soon as possible. They will discuss this with you and do everything they can to put the matter right.

However, should you feel that your concern has not been resolved by the Nursery Manager, then please apply in writing to:

Hopscotch Head Office
First Floor
14 Bavant Road
Brighton
East Sussex BN1 6RD
office@hopscotchmail.com

Your complaint will be investigated by a Senior Manager and a written reply issued up to a maximum of 28 days.

Hopscotch is unable to investigate any concerns or complaints retrospectively once your child has left the nursery.

Hopscotch Nurseries are registered with Ofsted and if you feel that your concern has not been dealt with fully, you may contact them at:

Ofsted Early Years
Applications, Regulatory and Contact (ARC) Team
Ofsted
Piccadilly Gate
Store Street
Manchester M1 2WD

Tel: 0300 123 1231

Hopscotch reserves the right to update and make reasonable changes to our terms and conditions as needed and at short notice and in some circumstances without notification.