How To Pay

Fees can be paid by Tax Free Childcare (TFC), Debit/Credit card or Bank Transfer all directly via your Famly App. You can also set up your own Direct Debit or regular payment method via the App.

Parents: Paying with Tax-free Childcare | Famly Support | Famly Help Centre

HMRC have advised that TFC payments must be from the relevant child’s account and therefore siblings require separate TFC accounts. This means that we are not permitted to split TFC payments across sibling accounts or transfer money paid by TFC between accounts.

You can also use Debit & Credit cards to make an online payment via Stripe on our website.

Here are some important notes to help you pay a deposit or fees online with our online payment portal: 

If you are paying an initial deposit, please complete the Account Code field with the abbreviation DEP followed by your child’s name. For example, DEPJANESMITH. Please note this should only be used for initial deposit payments.

The field to include your Invoice Number is not mandatory. However, if you do have this information to hand, it is helpful when we process the payments.

If you are experiencing any difficulties completing your payment online, please contact us via office@hopscotchmail.com (9am-5pm).

Hopscotch can accept payments via most of the major Childcare Voucher companies and also Salary Sacrifice Schemes such as YellowNest and Enjoy Benefits. 

If you leave Hopscotch with a credit due to a TFC or Childcare Voucher payment we are unable to refund this directly to you and can only be transferred back to you via TFC or the Childcare Voucher Company.

Regardless of payment method, all payments must be received by the 15th day of the month, otherwise late payment fees (5%) will be applied to your next invoice.